Narcissist's Playbook
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Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

Where can I rent the film?

Narcissist's Playbook is only available to watch on this platform. We hope to be on other streamers on day with your help. Email outreach@narcissistsplaybook.com for more information on how to help!

Can I share my access link with a friend or family member?

No. Access is tied to your individual account and is not meant to be shared or resold.

I am getting an “Invalid Link” error when I try to sign in!

1.⁠ ⁠If you see an “Invalid Link” error, return to the sign-in page.


2.⁠ ⁠Click Set New Password.


3.⁠ ⁠Follow the instructions in the password reset email to create a new password.


4.⁠ ⁠Return to the sign-in page and sign in with your email address and new password.


5.⁠ ⁠If you’re using a Magic Sign-In Link (the one sent to your email), request a new one and use only the most recent email you receive. Magic Sign-In Links only work once and expire after a short time.


6.⁠ ⁠If it says you’re signed into multiple accounts and won’t let you continue, sign out of all accounts.


7.⁠ ⁠Return to the sign-in page and sign in again using only the email address you used when you donated.

What if I donated/purchased but didn't get an access email?

Check spam/promotions folders first. Then confirm that you are using the same email you donated with.


If it's still not working, please reach out to outreaach@narcissistsplaybook.com and include the email address and date used with your donation or purchase so it can be looked up.

My payment didn't go through for the rental. What now?

If your payment didn’t go through, you may see an On Hold screen when trying to watch the rental.


To fix it:

  • Enter your payment details again on the screen

  • Click Update Payment

  • The system will retry the charge automatically

If the payment still fails, double‑check your card details or try a different card.

If you need more help, contact support at the top of this page.

How long do I have to watch the film once I rent it?

You have 72 hours to watch the film after you complete the checkout process. The same applies to coupon holders.

How do i redeem a coupon code?

To get access, simply redeem your personal coupon code at checkout. The personal coupon code is sent to you via email.

Once you redeem the code, the rental window for the content will begin at that moment. You’ll be able to watch the content as soon as it becomes available.

Can I watch on my TV instead of my phone or laptop?

Yes. Casting lets you stream videos from your browser of UScreen directly to your TV for a more immersive viewing experience.

Chromecast Streaming from Browsers What You Need

  • Chromecast device (2nd generation or newer)

    • or a Smart TV with built-in Chromecast

  • Your device and TV are connected to the same Wi-Fi network

  • A web browser such as Google Chrome

Chromecast from a Browser

Using a Computer

  1. Visit the website and sign in to your account

  2. Click the Chromecast icon in the video player

  3. Select your TV from the list of available devices

  4. Play the video you want to watch

  5. Your video will start playing on your TV

Using an Android Mobile Browser

  1. Open Chrome on your Android device

  2. Navigate to the website and sign in

  3. Play your video

  4. Tap the Chromecast icon in the video player

  5. Choose your TV from the available devices

AirPlay Streaming from Browsers

What You Need

  • Apple TV HD (4th gen) or newer

    • or an AirPlay 2-compatible Smart TV

  • Your Apple device and TV are connected to the same Wi-Fi network

  • A web browser such as Safari

Stream with AirPlay

Using Mac

  1. Visit the website and sign in to your account

  2. Play your selected video

  3. Click the AirPlay icon in the video controls

  4. Select your Apple TV or AirPlay-compatible device

  5. Watch your content on the larger screen

Using iPhone/iPad

  1. Open Safari on your iOS device

  2. Navigate to the website and sign in

  3. Play your video

  4. Tap the AirPlay icon in the video player

  5. Select your Apple TV or AirPlay-compatible TV

Need more help? Check out the Help Center below.

Why isn't the film casting to my TV?

Visit the FAQ "Can I watch on my TV instead of my phone or laptop" to set up the casting. If you are experiencing issues, see below:

Troubleshooting Browser Casting

Can't Find Your Device?

  • Ensure both your device and TV are connected to the same Wi-Fi network

  • Restart your Chromecast device, Apple TV, or smart TV

  • Check that your browser is up to date

Video Won't Cast?

  • Clear your browser cache and cookies

  • Try lowering the video quality if you're experiencing buffering

  • Check that your browser is updated to its latest version

Casting Icon Missing?

  • Make sure you're using Google Chrome for Chromecast or Safari for AirPlay

  • Update your browser to the latest version

  • Try using an incognito/private browsing window to rule out extension conflicts

💡 TIP: Try temporarily disabling Bluetooth on your device. Sometimes Bluetooth signals can interfere with casting devices, especially in environments with many wireless devices.


Need more help? Check out the Help Center below.

I'm getting an error that says I don't have access.

Make sure you're logged in with the same email used for your donation or purchase. If the problem continues, contact outreach@narcissistsplaybook.com with your donation/order confirmation.

How much does the film rental cost?

$19.99

Is closed captioning available?

Yes - subtitles and different languages will be available in the recordings available mid-august.

How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device.

Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

  1. Refund requests must be made within 30 days of the transaction date.
  2. The request should include your order number and reason for the refund.
  3. Refunds will be processed to the original payment method used at the time of purchase.
  4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
  5. Services or products already used or accessed may not be eligible for a full refund.