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Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

Can I share my access link with a friend or family member?

No. Access is tied to the donor's individual account and is not meant to be shared or resold.

Can I watch on my TV instead of my phone or laptop?

Yes. Casting lets you stream videos from your browser of UScreen mobile app directly to your TV for a more immersive viewing experience.

For the best TV viewing experience, use the dedicated TV apps:

  • Roku

  • Fire TV

  • Apple TV

  • Android TV

Chromecast Streaming from Browsers What You Need

  • Chromecast device (2nd generation or newer)

    • or a Smart TV with built-in Chromecast

  • Your device and TV are connected to the same Wi-Fi network

  • A web browser such as Google Chrome

Chromecast from a Browser

Using a Computer

  1. Visit the website and sign in to your account

  2. Click the Chromecast icon in the video player

  3. Select your TV from the list of available devices

  4. Play the video you want to watch

  5. Your video will start playing on your TV

Using an Android Mobile Browser

  1. Open Chrome on your Android device

  2. Navigate to the website and sign in

  3. Play your video

  4. Tap the Chromecast icon in the video player

  5. Choose your TV from the available devices

AirPlay Streaming from Browsers

What You Need

  • Apple TV HD (4th gen) or newer

    • or an AirPlay 2-compatible Smart TV

  • Your Apple device and TV are connected to the same Wi-Fi network

  • A web browser such as Safari

Stream with AirPlay

Using Mac

  1. Visit the website and sign in to your account

  2. Play your selected video

  3. Click the AirPlay icon in the video controls

  4. Select your Apple TV or AirPlay-compatible device

  5. Watch your content on the larger screen

Using iPhone/iPad

  1. Open Safari on your iOS device

  2. Navigate to the website and sign in

  3. Play your video

  4. Tap the AirPlay icon in the video player

  5. Select your Apple TV or AirPlay-compatible TV

Need more help? Check out the Help Center below.

Why isn't the film casting to my TV?

Visit the FAQ "Can I watch on my TV instead of my phone or laptop" to set up the casting. If you are experiencing issues, see below:

Troubleshooting Browser Casting

Can't Find Your Device?

  • Ensure both your device and TV are connected to the same Wi-Fi network

  • Restart your Chromecast device, Apple TV, or smart TV

  • Check that your browser is up to date

Video Won't Cast?

  • Clear your browser cache and cookies

  • Try lowering the video quality if you're experiencing buffering

  • Check that your browser is updated to its latest version

Casting Icon Missing?

  • Make sure you're using Google Chrome for Chromecast or Safari for AirPlay

  • Update your browser to the latest version

  • Try using an incognito/private browsing window to rule out extension conflicts

💡 TIP: Try temporarily disabling Bluetooth on your device. Sometimes Bluetooth signals can interfere with casting devices, especially in environments with many wireless devices.


Need more help? Check out the Help Center below.

What if I donated but didn't get an access email?

Check spam/promotions folders first. Then confirm that you are using the same email you donated with.


If it's still not working, please reach out to support@narcissistsplaybook.com and include the email address and date used with your donation so it can be looked up.

Is closed captioning available?

Yes (confirm languages)

Can I pause and come back later?

Yes, as long as it's within your 7 day viewing window July 17-23.

What happens if I start watching and don't finish in time?

Once you begin watching July 17, you'll have 7 days to finish.

I donated after July 15. Do I still get early access?

No. Per the July 15, 11:59pm PT cutoff, donations made after that date do not qualify for the July 17 early access window and will need to wait for either the July 24-26 weekend or the July 29 general release.

Do I need to create an account to watch on July 17

Yes. Donors will need to log into the Uscreen account using the same email address used for their donation.

How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I access the catalog?
Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.
Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device.

Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

  1. Refund requests must be made within 30 days of the transaction date.
  2. The request should include your order number and reason for the refund.
  3. Refunds will be processed to the original payment method used at the time of purchase.
  4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
  5. Services or products already used or accessed may not be eligible for a full refund.

Check out our Help Center
Our help center is a valuable resource for finding answers to a variety of questions. Whether you're troubleshooting a technical issue, or seeking guidance on how to navigate our website, our informative articles have got you covered.
View Help Center

Still need help?

Our team is ready to assist you!


For support please contact: email@brand.com.